Google Confirms Pixel Android Bug Preventing 911 Emergency Calls Due to Microsoft Teams App

Final week, a Pixel 3 consumer observed a bug stopping them from calling the US emergency quantity 911. Now, Google has confirmed that the issue seems to be brought on by the Microsoft Groups app. Primarily based on an inner investigation into the matter, the Android maker mentioned the flaw is believed to be current on a small variety of gadgets the place Microsoft Groups was put in, however the app was not logged into.

Google’s Pixel group help staff wrote in response to the user report on Reddit and mentioned it decided that the difficulty of not with the ability to name the 911 helpline was attributable to an unintended interplay between the Microsoft Groups app and the underlying Android working system.

The corporate indicated I used to be solely conscious of a consumer report associated to the bug, though it could have affected different customers as properly. The issue is probably not restricted to Pixel telephones both, as Google recommended it might have an effect on customers working Android 10 and above.

“As a result of this concern impacts emergency calls, each Google and Microsoft are prioritizing the difficulty and we hope that an replace to the Microsoft Groups software can be rolled out quickly; As all the time, we advise that customers control software updates to make sure they’re working the most recent model, ”the corporate mentioned.

Google has promised to offer an replace to the Android ecosystem on January 4 that’s anticipated to return with a repair. Within the meantime, he advisable a workaround the place Android 10 and above customers with Microsoft Groups put in however not signed in ought to reinstall the app. The corporate mentioned it might tackle the difficulty within the meantime.

“We encourage customers to be looking out for an replace to the Microsoft Groups software and to verify it’s utilized as quickly as it’s accessible,” he mentioned.

Importantly, customers who aren’t working Android 10 or greater or those that are signed in to the Microsoft Groups app aren’t affected by the difficulty. There are additionally some customers who appear to be working a current model of Android and have Microsoft Groups put in with out signing in, however are not being affected for the issue.

That mentioned, it is fascinating to see that Google has inadvertently allowed a third-party app to have an effect on the system to the purpose that it may well limit customers from calling the emergency quantity. Some customers have already raised this point in response to Google’s response. Nevertheless, the corporate has but to deal with them.

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