CentrePal takes world-first Microsoft Teams native contact centre solution to UK following APAC success

Following robust market response to the arrival of the world’s first native contact middle resolution for Microsoft Groups in Australia and the APAC area, CentrePal is able to meet robust curiosity from the UK by establishing its first Azure knowledge middle. within the area. .

centropal It hit the market in 2021 and rapidly developed an excellent repute in Australia and our neighbors for the way in which it revolutionized the already intensive capabilities of Microsoft Groups.

CentrePal’s access-independent native contact middle resolution for Microsoft Groups has supplied feature-rich contact middle capabilities for Australian companies that beforehand relied on disjointed contact middle platforms and restricted PABX functionalities to supply customer support.

CentrePal used Microsoft’s “lengthen and empower” integration mannequin to show Microsoft Groups into an entire contact middle resolution. With Microsoft Groups already in widespread use in authorities companies, enterprise companies, and small and medium-sized companies, CentrePal was properly acquired within the Australian market by organizations of all sizes who’ve lengthy sought a local contact middle resolution for Groups.

The profitable launch of APAC was broadly watched and led to elevated demand within the UK. Jude Don, APAC Companion Supervisor, CentrePal, stated: “One of many widespread suggestions we get from our prospects and companions within the APAC area is that there has lengthy been a requirement for these superior contact middle capabilities inside Groups. “.

“As a result of CentrePal is entry impartial, it truly is a plug-and-play resolution that permits Groups to turn out to be an entire contact middle resolution throughout the acquainted Groups interface,” stated Don.

“On account of its ease of use, we discovered that there’s a demand for this resolution not solely from firms with lively contact facilities, but in addition from smaller firms which have a smaller customer support group on the lookout for a set of options. extra superior. to what’s already within the native Microsoft PABX system for customer support features.

“CentrePal is enabling these customer support groups to supply extra personalised service to their prospects and shoppers, it has improved the shopper expertise in any respect levels and has enabled a extra constant buyer expertise throughout the group.”

CentrePal’s omnichannel functionality allows contact middle brokers to work together with prospects irrespective of how they contact the enterprise, whatever the cellphone infrastructure and suppliers in use.

CentrePal works seamlessly with not too long ago introduced service connection, direct routing, and calling plans for PSTN calls with out the necessity for advanced integrations or workarounds.

CentrePal additionally supplies prompt mobility to contact middle brokers, permitting them to work each from dwelling and the workplace, with all the advantages and safety compliance that Groups gives accessible always.

Companies utilizing CentrePal can count on all of those key advantages, Don stated, notably within the UK with the institution of an Azure knowledge middle area.

“With Azure Communication Providers, CentrePal delivers the trendy, clever, omnichannel communication resolution expertise natively in Groups for contact middle brokers and customer support groups of all sizes,” stated Don.

“This supplies a single-app, single-screen contact middle expertise utilizing the ability and extension integration mannequin.”

You may ebook an indication of CentrePal for your self here.

CP Teams application user interface


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